Terms of Service

Last updated: December 31, 2024

Welcome to TechHost Live Chat. By using our Service, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using TechHost Live Chat ("Service"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

TechHost Live Chat is a multi-channel customer support platform that allows businesses to:

• Connect their Facebook Pages to receive and respond to customer messages
• Manage customer conversations in a unified inbox
• Provide real-time customer support through multiple channels
• Access analytics and reports on customer interactions

3. Account Requirements

To use our Service, you must:

• Be at least 18 years old or have legal parental consent
• Have the authority to bind your organization to these Terms
• Have admin access to the Facebook Pages you wish to connect
• Provide accurate and complete information

4. Your Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring your use of the Service complies with applicable laws
• The content of messages you send through our Service
• Complying with Facebook's Terms of Service and Platform Policies

5. Prohibited Activities

You agree not to:

• Use the Service for any illegal purposes
• Send spam, unsolicited messages, or promotional content without consent
• Impersonate others or provide false information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Violate Facebook's Platform Terms

6. Facebook Integration

Our Service integrates with Facebook. By using this integration, you agree to:

• Facebook's Terms of Service
• Facebook's Platform Terms
• Grant us permission to access your Pages on your behalf

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by TechHost and are protected by international copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, TechHost shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions.