Privacy Policy

Last updated: December 31, 2024

This Privacy Policy describes how TechHost Live Chat ("we", "us", or "our") collects, uses, and shares information when you use our Live Chat customer support platform ("Service").

1. Information We Collect

We collect information that you provide directly to us when using our Service:

• Account Information: When you connect your Facebook Page, we collect your Page name, Page ID, and Page access token.
• Messages: We receive and store messages sent through Facebook Messenger to your connected Pages.
• User Profile Data: We may collect basic profile information of users who message your Page, such as name and profile picture, as provided by Facebook.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Live Chat Service
• Display customer messages in your unified inbox
• Enable you to respond to customer inquiries
• Generate analytics and reports about your customer interactions
• Send you technical notices and support messages

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your consent or at your direction
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our platform

4. Facebook Data

Our use of information received from Facebook APIs will adhere to the Facebook Platform Terms. We only request the minimum permissions necessary to provide our Service:

• pages_show_list: To display Pages you manage for connection
• pages_messaging: To receive and send messages on your behalf
• pages_read_engagement: To read user profiles who message your Page

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our Service. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Disconnect your Facebook Pages at any time

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.